Job title: Technical Support
Job type: Permanent
Emp type: Full-time
Industry: Life Sciences
Expertise: Applications Specialist Technical Support
Salary type: Annual
Salary: GBP £45,000.00
Location: Bisley, Surrey, United Kingdom
Job published: 29/11/2022
Job ID: 32090
Contact name: Lee Ashworth
Phone number: +447764928402
Contact email: lee@scalexconsulting.com

Job Description

Are you looking for a role that will give you development and opportunity in a global company?

 

Do you want to work with a company that makes a difference?

 

As a Technical Support and Training Specialist in this biomedical research company team, you will provide scientific, technical and training support to Customers and Staff, responding to telephone and email enquiries, as well as visiting customers on-site.

 

What You'll Be Doing:

  • Resolve complaints and collect and analyse data.
  • Provide product and application training for customers and staff
  • Work with the sales, service, marketing and support teams to ensure customer satisfaction. 
  • Handle daily technical support enquiries on products from customers.
  • Communicate with customers using phone, e-mail, and other means as needed.

 

Our Ideal Candidate:

  • MSc/PhD in natural science (biology, biotechnology, medicine) 
  • Experience in different biological fields such as cell biology, immunology, haematology, neurology, or stem cells
  • Experience with flow cytometry (essential), cell culture, functional assays, and cell processing
  • Knowledge of cell and gene therapies would be a distinct advantage
  • Excellent written and communication skills
  • Good attention to detail and organisation
  • Confidence in presenting and giving training
  • Self-motivated team player

 

About The Company:

This global diagnostic company's mission is to advance scientific understanding and medicine by providing solutions for cell and gene therapy and biomedical research. They believe in biomedical science as the strongest driver to change the way we treat cancer, autoimmune diseases, and neurodegenerative disorders. 

 

One of this company's values is Creativity: they dare to be different, to swim upstream. 

Their working culture promotes independent thinking and provides resources to individuals pursuing new ideas. 

 

Want to join this growing team that thrives on innovation?

 

We look forward to your application!